Online Purchasing Agreement

We understand that purchasing anything online can be a little daunting, which is why we would like to outline a few points, so that you feel more informed before making your purchase. Should you have further questions after reading this agreement, please do not hesitate to email us at info@ouithelabel.com

1. Sizing & Alterations
1.1 Garments purchased from the Oui e-boutique are made to a standard size. Please ensure you have taken your measurements correctly and use our size chart to choose your size accordingly.
1.2 Our stylists are available to help you determine the best fit for your body. Advice given should act as a guide and it is still your responsibility to use our size chart to make the final decision on size.
1.3 You are unable to change the size of garments ordered once an order has been confirmed. We have a dedicated team of stylists who are more than happy to help you choose a suitable size. Please email all queries to info@ouithelabel.com prior to putting through an order.
1.4 Oui The Label garments may need alterations to ensure a perfect fit. This is not the responsibility of Oui The Label. Please take your Oui The Label garments to a reputable dressmaker and allow sufficient time before your wedding date.

2. Ordering, Payments & Time Frame
2.1 Stock levels vary throughout the year. Pre-order items may be subject to a three to four month lead-time.
2.2 Full payment must be made upon ordering.
2.3 Customers are responsible for all costs related with customs clearance, taxes or duties.
2.4 You have read and understood the Oui Shipping and Handling process outlined on the Orders and Returns page. This includes allowing sufficient time for delivery and unforeseen circumstances, which may interrupt the delivery process.

3. Returns
3.1 You have read and understood the Oui Returns Policy outlined on the Orders and Returns page.
3.2 Customers are responsible for any delivery costs incurred when returning an item.