HOW FAR IN ADVANCE SHOULD I ORDER MY GOWN?
Our Oui The Label gowns are made to order with a 4 month production time and our Chérie By Oui gowns require 6 to 8 months of production time. We recommend ordering your gown 8 to 10 months before your special day to ensure sufficient time for your gown to be lovingly hand-made and delivered to you.
We can accommodate rush orders from time to time, however, this option may incur an additional fee.
WHERE CAN I FIND THE NEAREST RETAILER?
Please visit our Stockists page to find your favourite Oui The Label and Chérie By Oui styles at a location near you. You can also check our Trunk Show schedule to view visiting styles that may not always be available to try on at your local boutique.
WHAT IS A TRUNK SHOW?
A trunk show is a special event hosted by a bridal boutique to feature a visiting range of gowns from a designer's collection, for a limited time. Styles often belong to a newly released collection and may not be available to try on again at the boutique for a while. There are often special discounts on offer at trunk show events so be prepared to say oui to your dream day look at an event near you.
Please visit our Trunk Show page for upcoming events and book an appointment directly with the boutique hosting the show.
WHAT IS A POP-UP?
A Pop-Up is a trunk show event hosted by the team at Oui The Label and/or Chérie By Oui. This is the perfect opportunity to view our latest collections and discuss special customizations that are not always available online or anywhere else in the world. Special promotions will feature at our Pop-Up events so be prepared to say oui to your dream day look at our Pop-Up.
HOW DO I CHOOSE WHICH SIZE TO ORDER?
You can find our size chart on each of our product pages. Should you find that you are between sizes, we encourage you to purchase a size that accommodates your largest measurement and having your gown altered to achieve your ideal fit. Split sizing is also available upon request. Please get in touch with our online support team at hello@maisonoui.com for assistance.
DO YOU OFFER STYLE MODIFICATIONS?
We are able to make small modifications to our designs such as a higher or lower neckline depth or extending lengths. For specific requests, please get in touch with our online support team at hello@maisonoui.com.
WILL I NEED ALTERATIONS?
Most wedding gowns will require alterations to ensure the perfect fit on your special day. As such, Oui The Label and Chérie By Oui gowns have been made to accommodate alterations. Alterations are to be made at the sole discretion of the bride and alteration costs are to be covered by the bride. Please get in touch with a reputable alterations company.
DO YOU DELIVER WORLDWIDE?
We ship worldwide with DHL; please allow at least 4-7 business days for delivery. Customs charges and any import duties or taxes are the responsibility of the customer. Please get in touch with the customs office in your country for more information on any additional charges which may be incurred upon delivery of your order.